News from ClubNet

Website upgrade

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We are delighted to announce the rollout of an upgrade to the website software and the server hardware.  The new software release is largely behind the scenes and is designed to improve the security and stability of the system.  The server upgrade is also designed to improve performance, and ensure that our systems remain "future proof" as more and more clubs use the ClubNet website.

Because of the server transfer, some users may experience an error when they first try to access the website after the upgrade.  This may be because:

  • a cookie may have been set on their browser, but this is no longer valid on the new server.  This will typically only apply where a member has forgotten to log out at the end of their previous session on the website.  In this case, they will see a "Server Error" message and the member will need to delete the cookies in their browser.  If they need help with how to do this, there is some guidance available but users use this at their own risk and should check with an IT expert before proceeding if they are not sure what to do

  • their browser is still looking at the old server to try to load the page, when the site is no longer live on the old server.  In this case, they will see the old "Web Server's Default Page" and the member will need to force the page to reload by pressing Ctrl+F5 on their keyboards; if this does not work, they will need to clear their browser cache.  If they need help with how to do this, there is some guidance available but users use this at their own risk and should check with an IT expert before proceeding if they are not sure what to do

The upgrade is being applied in stages, with some clubs already live on the new server.  Other upgrades will follow over the coming days and weeks as we monitor the rollout.