News from ClubNet

Coronavirus - New Bookings Functionality

We are planning to introduce new features to the bookings system in the coming days to help clubs as they prepare to re-open whenever that is permitted for their facilities.  These features include the following, and I am pleased to confirm that some are available to clients from this morning:

  • Buffer Periods - to allow time for one set of players to leave before the next arrives
  • Doubles Play - on-screen guidance to help meet the current requirement that tennis is to be singles only, except that 4 players from the same household may play doubles
  • NOW LIVE Conditions of Use - for clubs which choose to implement it, a new requirement for members before entering the system to agree to the club's conditions of use in the current circumstances.  We have made this a daily (every 24 hours) requirement for now.  To activate this in Bookings Admin:
    • Go to Admin Tools / Setup / Preferences and scroll to below Club Rules and you will find the new Covid fields
    • Tick “Show Daily COVID Message”, check if the default wording is OK for you, amend if necessary, and Save – this will present a screen to users daily on entering the bookings system which they have to accept before proceeding
  • NOW LIVE Booking Confirmation - a new checkbox to be completed prior to completing any booking to ensure that the booker and their opponent(s) are not required to stay at home under Government restrictions.  To activate this in Bookings Admin:
    • Go to Admin Tools / Setup / Preferences and scroll to below Club Rules and you will find the new Covid fields
    • Tick “Show Booking Terms & Conditions”, check if the default wording is OK for you, amend if necessary, and Save – this will present a warning box at the confirmation stage for each booking. The "Admin Instruction" is what appears before the warning if an administrator is making a booking on behalf of a member. The “Terms for Bookings” are what the member has to confirm
  • NOW LIVE Confirmation and Reminder Emails - new wording to be included in all Booking Confirmation and Reminder Emails to remind the booker and their opponent(s) of Covid restrictions.  To activate this in Bookings Admin:
    • Go to Admin Tools / Email / Email Preferences and scroll to the last field on the right (assuming viewing on a wide screen)
    • Tick the “Include COVID message” checkbox, check if the default wording is OK for you, amend if necessary, and Save – this will include the message in bookings confirmation and reminder emails sent to bookers and opponents (assuming they have email addresses in the system!)
  • Enhanced Reporting - a new report showing any members (and their contact details) who were booked on facilities at the club within a set date / time range of someone who has subsequently notified the club that they have developed symptoms and/or tested positive

I hope these new features help clubs with re-opening their facilities safely when permitted to do so, and contribute towards members feeling confident in the processes that are being put in place.